Strategy Manager - Customer Experience
Want to create exceptional customer experiences to help people think better?
reMarkable is a Norwegian company on a mission to help people think better through technology in a distracted world. We have sold more than a million devices worldwide, we recently became Norway’s latest unicorn, and now have over 350 employees in Oslo. In what feels like no time, we've gone from a small startup to being one of the fastest-growing companies in Europe.
Following the successful launch of reMarkable 2, which was named one of TIME's top 100 inventions of 2020, we have set ourselves ambitious growth and product development goals for the long run. To help us get there, we need new colleagues that want to make a real difference through their work – and that’s where you come in.
About the role
In this role you will be part of the Customer team in reMarkable, which amongst others is responsible for our post-purchase customer experience, customer communications and our subscription service.
As a Strategy Manager within the Customer team you will be responsible for identifying and leading initiatives to create exceptional customer experiences and help our customers succeed with their reMarkable and our services. This can be initiatives related to customer learning, communication, engagement or leading and facilitating processes and projects that require cross functional work and collaboration.
As a Strategy Manager in reMarkable, you can expect to be part of where decisions are taken and where action happens. You will benefit from being part of the Strategy department and at the same time dedicate your effort towards the Customer team.
Further tasks and responsibilities
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Identify, lead and support strategic end-to-end initiatives and projects centered around improving customer experiences, typically cross functional in nature
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Analyze customer and industry data to continually drive and adapt our strategic direction and bring us towards being best-in-class
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Improve reMarkable´s understanding of what creates exceptional and not so exceptional experiences for our customers and translate this into the “so what´s” in terms of what we should do to improve
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Contribute in improving how we measure customer satisfaction and experiences through best practices and established systems such as e.g. Net Promoter Score (NPS)
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Manage and coordinate the teams responsible for delivering on defined project scope
Employment type: Full-time
Location: Oslo
Who are you?
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You have higher education , preferably Master degree
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4+ years experience from management/strategy consulting, business development, customer insight, customer experience, project management
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Experience with measuring, analyzing and improving customer satisfaction/experiences through e.g. NPS and translating findings into recommended actions
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Experience with solving strategic challenges, preferably related to customer experiences
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Project management skills and experience
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Structured, self-driven with strong implementation skills
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Strong communication and stakeholder management skills
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Enjoy an environment with continuous changes and high pace
What do we offer?
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Highly competitive salary and pension plan
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A new Macbook/PC, reMarkable 2, choice of mobile phone, and home Wi-Fi allowance
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Five weeks vacation + 5 reMarkable days to use as you wish
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Premium health insurance (incl. physiotherapy and private medical consultations)
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Access to our employee share incentive scheme
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Flexible working hours
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Rewarding and challenging tasks on a wide range of projects
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Regular team events, parties.
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A shared Headspace account for your mental well-being
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Career development opportunities as a leader or subject specialist
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Centrally-located modern offices in Grünerløkka, Oslo.((relocated to Fridtjof Nansens vei 12 at Majorstua in early 2024)
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A unique opportunity to contribute to one of the fastest-growing tech scaleups in Norway
At reMarkable, we offer the opportunity to contribute towards building a global tech company. You'll join a fast-paced, dynamic work environment and be involved in every step of creating a product that's used and valued by hundreds of thousands of customers around the globe.
Besides robust career development and growth opportunities, we offer a workplace where everyone can influence the company's direction, story, and success. We're a committed and highly motivated team with a lot of love for what we do and the people that we work with.
Through collaboration, we create a generous, respectful, and supportive environment where people take the extra steps needed to help each other succeed as well as exceed expectations.
Other Information
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Contact Sigurd Ulimoen Myhre (VP Strategy and Head of Customer) at sigurd.myhre@remarkable.com if you have any questions about the role
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Application Deadline: 26.3.2023
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You should have a valid work permit from the EU/EEA. (Relocation assistance is provided)
