Are you ready to work with user validation in teams developing quality product experiences?

reMarkable is a Norwegian tech company on a mission to help people think better in a distracted world. We recently confirmed our status as Norway’s latest unicorn, with over 300 employees in Oslo and a million devices sold worldwide. In what feels like no time, we've gone from a small startup finding its way to being one of the fastest-growing companies in Europe.

Following the successful launch of reMarkable 2, which was named one of TIME's top 100 inventions of 2020, and our new subscription service, Connect, in 2021, we've set ourselves exciting growth and product development goals for 2022. To help us get there, we need new colleagues ready to make a real difference through their work – and that’s where you come in.

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The role

reMarkable is recruiting for the position of Design Researcher to support product development with concept validation. The process of product development in reMarkable starts with engineering prototypes and ends with mass production. Concept validation includes research activities involving existing and potential customers to understand how product concepts resonate with the target audience. Insight retrieved from the validation process plays a vital role in ensuring the final acceptance of our launched products.

You will be a part of different teams working on software and hardware development projects. The team can consist of several researchers or just one. As a team member, you will be responsible for the research activities with existing and potential customers to secure quality insight. You will own the overall product validation process with a fellow researcher or alone and proactively suggest research activities that provide insights into the team's unanswered questions. You will also work with Research Operation tasks like recruiting and scheduling for user testing and feedback sessions.

As a Design Researcher at reMarkable, you will be part of the Design Research subject - one of six under the Design department. The other subjects are User Experience (UX), Service, Visual, Product, and Mechanical Design.

Other tasks and responsibilities

• Provide rM organization with a framework for validating products against customers' needs throughout the design/development process until final product design.

• Validate prototypes and run usability testing.

• Run analysis and synthesis of your own and existing insight.

• Be the voice of the customer throughout the organization by communicating relevant insights to increase empathy with the customers and potential customers.

• Advocate for colleagues in reMarkable to collect user insight by giving them the knowledge and tools to plan and conduct research. We are building a coaching and education program on research tools and methods for our colleagues.

• Be mindful of GDPR considerations for research projects, and consider the ethics of our research projects.

• Identify bias in research and insight material, and conduct research projects that strive to be free of biases.

Who are you?

The successful candidate loves to talk to people regularly and thirsts for understanding the cross-link between people's needs, behavior, and technology. You will need to have the skill to translate and communicate the impact of the insight to various stakeholders to enable informed decisions. You have to be creative and spin up ideas on validating confidential concepts.

• Have a bachelor's degree or higher in fields like Industrial Design, Service Design, UX design, Design Research, Social Anthropology, and Human factors.

• Have two to three years of experience within the product development domain (hardware, software, or both) as a UX researcher, Design Researcher, Product Designer, UX Designer, Service Designer, Social Anthropologist, or other relevant experience within the product development domain.

• Skilled in leading user validation projects that are confidential, preferably with experience in consumer electronics.

• Experience working in multi-disciplinary teams with various stakeholders where you own your domain knowledge.

• Proactively seeking solutions to challenges you encounter.

• Confident in communicating the impact of insight.

• Experience with the methodology for conducting user research.

• Have good communication skills in English.

• Sociable and like hanging out with the team.